Shipping policy

Delivery Times

  • Orders are processed within 1–3 business days at our warehouse.

  • Estimated delivery time is 8–14 business days.

  • Once your order has shipped, you will receive a shipping confirmation email with your tracking number.

  • Please allow 2–4 business days for tracking information to update.

Address Changes

  • If you notice an error in your shipping address, please contact us immediately at hello@lillabelco.com with the subject line “URGENT.”

  • If your order has not yet shipped, we will update the address.

  • If your order has already shipped, unfortunately, we cannot make changes.

⚠️ To avoid issues, please double-check your shipping details before placing your order.

Packages returned due to incorrect or insufficient addresses:

  • We cannot offer refunds or reshipments.

  • Please verify your shipping details carefully to prevent delivery problems.

Shipping Responsibility

Once your order has been handed over to the shipping carrier, Lil' Label Co. is no longer responsible for any delays, damages, or issues during transit.

However, we remain committed to assisting you by:

  • Providing tracking details so you can monitor your shipment.

  • Supporting you in filing claims with the carrier for lost, damaged, or delayed packages.

Lost or Stolen Orders

If your order is marked as delivered but you did not receive it, we recommend:

  1. Check nearby – with neighbours, family members, or building staff.

  2. Contact the carrier – for additional delivery details.

While Lil' Label Co. cannot be held liable for orders marked as delivered but reported as lost or stolen, we are here to support you:

  • We can assist in filing a claim with the carrier.

  • As a courtesy, we offer a discounted reorder option for lost or stolen packages.

📧 For assistance, please contact us at hello@lillabelco.com